Terms and conditions

Legal Notice
General Terms and Conditions NL 2

This website is operated by Zaralette. Throughout the site, the terms "we," "us," "our," and "entrepreneur" refer to Zaralette. Zaralette offers this website, including all information, tools, and services available on this site, to you, the user, under the condition that you agree to all the terms, policies, and notices set forth here.

By visiting our site and/or purchasing something from us, you agree to our “Service” and agree to be bound by the following terms and conditions (“Service Terms,” “Conditions”), including any additional general terms and policies referred to herein and/or available through a hyperlink. These Service Terms apply to all users of the site, including but not limited to users who are browsers, suppliers, customers, vendors, and/or contributors of content.

Please read these Service Terms carefully before visiting or using our website. By visiting or using any part of the site, you agree to be bound by these Service Terms. If you do not agree to all the terms of this agreement, you do not have access to the website and cannot use the services. If these Service Terms are considered an offer, acceptance is expressly limited to these Service Terms.

Any new features or tools added to the current store will also be subject to the Service Terms. You can view the most recent version of the Service Terms at any time on this page. We reserve the right to update, modify, or replace any part of these Service Terms by posting updates and/or changes on our website. It is your responsibility to check this page regularly for changes. Your continued use of or access to the website after any changes are posted constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Service Terms, you declare that you are at least of legal age in the state or province where you reside, or that you are of legal age in the state or province where you reside and have given us permission to allow all your minor family members to use this site.

You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction when using the Service (including but not limited to copyright laws). You may not transmit worms, viruses, or any destructive code. A violation or breach of any of the Conditions will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone at any time for any reason.

You understand that your content (excluding credit card information) may be transferred unencrypted and (a) transfers may involve various networks; and (b) changes may be made to comply with and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, use of the Service, or access to the Service, or any contact on the website through which the service is provided, without our express written consent.

The headings used in this agreement are for convenience only and shall not limit or otherwise affect these Terms.

ARTICLE 1 - DEFINITIONS

In these terms, the following terms are defined as:

  • Cooling-off period: the period during which the consumer can exercise their right of withdrawal.
  • Consumer: the natural person who does not act in the course of business or profession and enters into a distance agreement with the entrepreneur.
  • Day: 29-01-2025
  • Long-term transaction: a distance agreement concerning a series of products and/or services, where the delivery and/or consumption obligation is spread over time.
  • Durable data carrier: any medium that enables the consumer or entrepreneur to store information addressed to them in a way that allows future consultation and unchanged reproduction of the stored information.
  • Right of withdrawal: the possibility for the consumer to cancel the distance agreement within the cooling-off period.
  • Entrepreneur: the natural or legal person offering products and/or services to consumers at a distance.
  • Distance agreement: an agreement where, in the context of a distance sales system organized by the entrepreneur, the agreement is concluded exclusively using one or more remote communication techniques.
  • Remote communication technique: a means that can be used to conclude an agreement without the consumer and entrepreneur being simultaneously in the same location.
  • General Terms and Conditions: the present General Terms and Conditions of the entrepreneur.

ARTICLE 2 - IDENTITY OF THE ENTREPRENEUR

  • Email address: zaralettewebshop@gmail.com
  • Chamber of Commerce number: 92420362
  • VAT Number: NL004955736B19
  • Address: Schipluidenlaan 276, 1062HE Amsterdam
    (no visiting address and/or return address.     Returns to this address will not be refunded)

ARTICLE 3 - APPLICABILITY

These general terms and conditions apply to any offer made by the entrepreneur and to any distance agreement and orders between the entrepreneur and consumer.
Before the distance agreement is concluded, the text of these general terms and conditions will be made available to the consumer. If this is reasonably not possible, it will be indicated before the distance agreement is concluded that the general terms and conditions are available for review at the entrepreneur’s office and that they will be sent free of charge to the consumer as soon as possible upon request.

If the distance agreement is concluded electronically, the text of these general terms and conditions may, instead of the previous section, be made available to the consumer electronically in such a way that the consumer can easily store it on a durable data carrier. If this is reasonably not possible, it will be indicated before the distance agreement is concluded where the general terms and conditions can be viewed electronically and that they will be sent free of charge to the consumer upon request.

If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs shall apply accordingly, and in the event of conflicting general conditions, the consumer may always invoke the applicable provision most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially invalid or annulled, the agreement and these terms will remain in effect for the rest, and the relevant provision will be replaced by a provision that closely resembles the original in terms of meaning.

Situations not covered by these general terms and conditions must be assessed 'in the spirit' of these general terms and conditions.
Uncertainties about the interpretation or content of one or more provisions of our terms should be interpreted 'in the spirit' of these general terms and conditions.

ARTICLE 4 - THE OFFER

If an offer has a limited validity or is subject to conditions, this will be explicitly stated in the offer.
The offer is non-binding. The entrepreneur has the right to change or adjust the offer.
The offer includes a complete and accurate description of the products and/or services offered. The description is detailed enough to allow the consumer to make an informed assessment of the offer. If the entrepreneur uses images, these are a truthful representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
All images, specifications, and data in the offer are indicative and cannot give rise to compensation or the dissolution of the agreement.
Images of products are a truthful representation of the offered products. The entrepreneur cannot guarantee that the displayed colors exactly match the actual colors of the products.

Each offer includes such information that it is clear to the consumer what rights and obligations are attached to the acceptance of the offer. This particularly concerns:

  • the price, excluding customs clearance costs and import VAT. These additional costs will be the responsibility and risk of the customer. The postal and/or courier service will apply the special regime for postal and courier services with regard to import. This regime applies if the goods are imported into the EU destination country, as is the case here. The postal and/or courier service collects VAT (possibly along with the charged customs clearance costs) from the recipient of the goods;
  • any shipping costs;
  • the method by which the agreement will be concluded and the actions required for this;
  • whether the right of withdrawal applies;
  • the method of payment, delivery, and performance of the agreement;
  • the period for accepting the offer, or the period within which the entrepreneur guarantees the price;
  • the communication rate for remote communication if the costs of using the remote communication technique are calculated based on something other than the regular base rate for the communication method used;
  • whether the agreement will be archived after it is concluded, and if so, how the consumer can access it;
  • how the consumer can check and, if desired, correct the data they have provided in the context of the agreement before concluding the agreement;
  • any other languages in which the agreement can be concluded, besides Dutch;
  • the codes of conduct to which the entrepreneur is subject and how the consumer can consult these codes electronically;
  • the minimum duration of the distance agreement in the case of a long-term transaction. Optionally: available sizes, colors, types of materials.

ARTICLE 5 - THE AGREEMENT

The agreement is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will promptly confirm the receipt of the acceptance of the offer electronically. As long as the entrepreneur has not confirmed the receipt of this acceptance, the consumer may dissolve the agreement.
If the agreement is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can pay electronically, the entrepreneur will take appropriate security measures.
The entrepreneur may, within legal limits, inquire whether the consumer can meet their payment obligations and the facts and factors that are important for responsibly entering into the distance agreement. If the entrepreneur has reasonable grounds to refrain from entering into the agreement based on this inquiry, they are entitled to refuse an order or request or to attach special conditions to the execution.
The entrepreneur will provide the following information, in writing or in such a way that it can be stored by the consumer on a durable data carrier, at the time of the product or service delivery:

1.      The address of the entrepreneur’s establishment where the consumer can go for complaints;

2.      The conditions under which and how the consumer can exercise the right of withdrawal, or a clear notice of the exclusion from the right of withdrawal;

3.      Information about warranties and existing after-sales service;

4.      The details contained in Article 4, paragraph 3 of these terms, unless the entrepreneur has already provided this information to the consumer before the execution of the agreement;

5.      The requirements for terminating the agreement if the agreement has a duration of more than one year or is of indefinite duration.

In the case of a long-term transaction, the provision in the previous paragraph applies only to the first delivery.
Every agreement is concluded under the suspensive condition of the sufficient availability of the relevant products.

ARTICLE 6 - RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the option to cancel the agreement without giving any reason within 14 days. This cooling-off period begins on the day after the consumer receives the product or a representative of the consumer, designated in advance and known to the entrepreneur, receives the product.
During the cooling-off period, the consumer will handle the product and packaging with care. The consumer will only unpack or use the product to the extent necessary to assess whether they wish to keep the product. If the consumer exercises their right of withdrawal, they must return the product with all delivered accessories and – if reasonably possible – in the original state and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.
If the consumer wishes to exercise their right of withdrawal, they must inform the entrepreneur within 14 days of receiving the product. The consumer must notify the entrepreneur in writing or via email. After notifying the entrepreneur of their intention to exercise the right of withdrawal, the customer must return the product within 14 days. The consumer must provide proof that the goods were returned in time, such as proof of shipping.
If the customer does not notify their intention to exercise the right of withdrawal or fails to return the product within the periods mentioned in paragraphs 2 and 3, the purchase becomes final.

ARTICLE 7 - COSTS IN CASE OF WITHDRAWAL

If the consumer exercises their right of withdrawal, the costs for returning the products are at the consumer’s expense.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. However, this is on the condition that the product has already been received by the entrepreneur or that conclusive proof of its return is provided.

ARTICLE 8 - EXCLUSION OF THE RIGHT OF WITHDRAWAL

The entrepreneur may exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal applies only if the entrepreneur has clearly stated this in the offer, or at least in time before concluding the agreement.
Exclusion of the right of withdrawal is only possible for products:

1.      That the entrepreneur has created according to the specifications of the consumer;

2.      That are clearly personal in nature;

3.      That by their nature cannot be returned;

4.      That may spoil or age quickly;

5.      Whose price is dependent on fluctuations in the financial market over which the entrepreneur has no control;

6.      For single newspapers and magazines;

7.      For audio and video recordings and computer software where the consumer has broken the seal;

8.      For hygienic products where the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

1.      Regarding accommodation, transport, restaurant services, or leisure activities to be performed on a specific date or during a certain period;

2.      Whose delivery has begun with the express consent of the consumer before the cooling-off period has expired;

3.      Regarding betting and lotteries.

ARTICLE 9 - THE PRICE

I reserve the right to change the prices of the offered products and/or services during the validity period of the offer, even as a result of changes in VAT rates.
In deviation from the previous paragraph, the entrepreneur can offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This dependency on fluctuations and the fact that any indicated prices are target prices will be stated in the offer.

Price Increases

Price increases within 3 months after the conclusion of the agreement are only allowed if they result from legal regulations or provisions.
Price increases after 3 months from the conclusion of the agreement are only allowed if the entrepreneur has stipulated this and:

1.      They result from legal regulations or provisions; or

2.      The consumer has the right to cancel the agreement starting from the day the price increase takes effect.

The place of delivery, based on Article 5, first paragraph, of the VAT Act 1968, is the country where the transport begins. In this case, the delivery occurs outside the EU. Following this, the postal or courier service will collect import VAT and/or customs clearance fees from the recipient. Therefore, the entrepreneur will not charge VAT.
All prices are subject to typographical and printing errors. The entrepreneur does not accept liability for the consequences of such errors. In case of typographical or printing errors, the entrepreneur is not obligated to deliver the product at the incorrect price.

ARTICLE 10 - CONFORMITY AND WARRANTY

The entrepreneur ensures that the products and/or services conform to the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the applicable legal provisions and/or government regulations on the date the agreement is concluded. If agreed, the entrepreneur also ensures that the product is suitable for purposes other than normal use.
A guarantee provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s legal rights and claims that can be made under the agreement.
Any defects or incorrect products must be reported to the entrepreneur in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.
The entrepreneur’s warranty period corresponds with the manufacturer's warranty period. However, the entrepreneur is never responsible for the ultimate suitability of the products for any individual application by the consumer, nor for any advice regarding the use or application of the products.
The warranty does not apply if:

  • The consumer has repaired and/or altered the delivered products themselves or had them repaired and/or altered by third parties;
  • The delivered products have been exposed to abnormal conditions or otherwise mishandled, or if they have been used in violation of the entrepreneur's instructions and/or packaging guidelines;
  • The defect is entirely or partly caused by regulations set by the government regarding the nature or quality of the materials used.

ARTICLE 11 - PERSONAL INFORMATION

Upon submitting personal data via the store, our privacy policy applies. To view our privacy policy, please refer to the provided link.

SECTION 12 - ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, prices, promotions, offers, shipping costs, product availability, and transit times. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information in the Service or on a related website is inaccurate at any time and without prior notice (even after you have placed an order).
We are not obligated to update, modify, or clarify information in the Service or on a related website, including but not limited to pricing information, except as required by law. A specified update or refresh date may not be applied to the Service or a related website, to indicate that all information in the Service or on a related website has been modified or updated.

SECTION 13 - CHANGES TO THE TERMS OF SERVICE

You can view the most recent version of the Terms of Service at any time on this page.
We reserve the right to update, modify, or replace any part of these Terms of Service at our discretion by posting updates and changes on our website. It is your responsibility to check our website regularly for changes. Your continued use of or access to our website or the Service after any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policy for Zaralette:

● Introduction
Zaralette places great importance on the protection of your privacy and personal data. This privacy policy outlines how we collect, use, process, and protect your personal data in accordance with applicable laws, including the General Data Protection Regulation (GDPR) and other relevant privacy laws.

● Collection of Personal Data
We may collect personal data from you when you visit our website, register for our services, purchase products, contact us, or communicate with us in other ways. This personal data may include your name, address, email address, phone number, and payment information.

● Use of Personal Data
We use your personal data for the following purposes:

  • Processing and fulfilling your orders and purchases;
  • Providing customer service and support;
  • Providing relevant information about our products and services;
  • Analyzing and improving our website and services;
  • Complying with legal obligations and protecting our rights and property.

● Data Protection
We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. We have strict internal guidelines and protocols to ensure that your data is securely stored.

● Sharing with Third Parties
We may share your personal data with third parties who assist us in providing our services, such as payment processors and logistics partners. These third parties are only permitted to use your data for the execution of the agreed services and are contractually bound to confidentiality and data protection.

● Retention Period
We will retain your personal data only for as long as necessary for the purposes for which it was collected, unless a longer retention period is required or permitted by law.

● Your Rights
You have the right to access, correct, modify, or delete your personal data. If you wish to exercise these rights or have questions about our privacy policy, you can contact our privacy officer using the contact information provided at the end of this policy.

● Changes to the Policy
This privacy policy may be updated to reflect changes in our data processing practices. The most recent version of this policy will always be available on our website.

● Contact
If you have any questions, comments, or complaints about our privacy policy or data practices, please contact us via our contact page.
Last updated: 29-01-2025

Sincerely,
Zaralette

 

 

Return Policy:

Step 1
Make sure to return the item in its original packaging and in undamaged condition. Seal the package with clear tape and avoid using duct tape.

Step 2
Write your address on a piece of paper as the return address and also mention our address as the delivery address. It is essential that we can identify who the package is from. If this is not done, your package may get lost with the delivery service, such as PostNL or DHL, or we may not be able to accept the package.

Step 3
Notify us of your return via email at info@(COMPANY).nl. Please provide the reason for returning the item. Once you exercise your right of return and we receive your IBAN details, we will refund your money within 10 days.
Note! It is important that we receive proof that the item was sent back to us. This proof can be a shipping receipt from DHL/PostNL or a confirmation email from a carrier.

Step 4
Send the package via PostNL or DHL, as these are the most cost-effective return options. The cost for shipping or pickup is at your own expense. We ask for your understanding in this matter.
Note! If the goods arrive at our location damaged, untidy, or not in accordance with our conditions, we reserve the right not to accept the goods. In that case, you will not be entitled to a return.
If you have a complaint, we ask that you always send photos along. This way, we can work together to find a satisfactory solution.

Shipping Policy:

Delivery Time
Our commitment to delivering high-quality products has led us to handle orders with the utmost care. Currently, we aim to deliver your order within an average delivery time of 5 to 12 business days. Please note that these delivery times are estimates and may vary depending on your location and current circumstances.

Delays Due to Unexpected Demand
We would like to emphasize that delivery times may vary due to unexpected spikes in demand. While we always strive to deliver your order as quickly as possible, there may be periods when demand for our products increases significantly, which can lead to delays. We ask for your understanding in such situations and assure you that we will do everything we can to minimize the delays.

Shipping Service
We use DHL, a reputable international shipping company, to deliver your order safely and reliably. With DHL, you are ensured excellent service and real-time tracking information to follow your shipment’s progress.

Extras
To enhance your shopping experience, we also offer:

  • Free Shipping: Free shipping on orders over a certain amount.
  • Insured Shipping: If you need priority and insured shipping, we offer this option for an additional fee.
  • Customer Service: Our dedicated customer service team is always ready to answer your questions and address any concerns.
    We appreciate your trust in us and strive to provide the best service possible. If you have any further questions about our shipping policy, feel free to contact us.     Thank you for choosing us for your purchases!